FAQ
Frequently Asked Questions
General Questions
At this time we deliver to locations in Singapore only.
For orders less than SGD100.00 a flat delivery fee of SGD11.00 is charged.
At this time we accept cash payment via (a) bank transfers or via (b) Paynow.
(a) ATM or bank transfer details:
Bank: Maybank Singapore
Limited
Account number: 04171077078
Account Name : Zenex Technologies Pte
Ltd
Swift Code : MBBESGS2
(b) Paynow:
UEN: 201507993N
For Bank Transfer and Paynow, we will need you to inform us that your transfer has taken place by
emailing us a snapshot of your transaction reference as proof of payment.
All payment will take 3 working days for the banks to clear the transaction. Upon successful
completion of payment transfer, your order will be delivered in 3 to 5 working days.
- Delivery days are Mondays to Fridays from 9am to 6pm
- Delivery of frozen items are Monday to Friday, between 10am to 2pm or between 3pm to 6pm.
All payment will take 3 working days for the banks to clear the transaction. Upon successful completion of payment transfer, your order will be delivered in 3 to 5 working days.
Please email us at spice@zenex.sg with your order number, and a photograph of the defect.
Postage will be reimbursed for all items deemed defective. All items mailed back must be unused and intact. If the replacement item is no longer in-stock, a refund will be issued.
If you would like to make a change to your order, please email us at spice@zenex.sg and hopefully we can make the change before the orders are sent out!
There are strictly no refunds or exchanges.
Spirulina Products FAQ
No. Spirulina is a cyanobacteria (a good one) which grows in water. It's not a fruit, not a vegetable, not an animal (100% vegan). Just a powerful cyanobacteria packed full of nutrition.
Spring Spirulina may taste like a normal pasta, but the nutrients inside of it exceed the standard of normal wheat pasta. We believe in providing high quality, high nutrition food, and that take a lot of effort to deliver to you.
Yes! Spring Spirulina is suitable for people of all ages! Who needs a milky mustache when you can have a green ‘spirustache’.
Spring Spirulina fresh paste can be eaten on its own or with any other combination of food you desire. Same goes for our Spirulina powder, although it’s not advised to eat it on its own. See our suggested recipes page for some superfood Spirulina inspiration.
Spring Spirulina pastas and powders have a shelf life of 2 years. The fresh paste, like any raw produce deteriorates quickly and will spoil after 21 days post-harvest, so eat up quickly!
All Spring Spirulina products have a Certificate of Free Sale by Thai FDA.
If you add a small amount of water to the powder and let it absorb for a few minutes, then add more water and mix well. That should also remove the lumps. Or alternatively you can add powder to water and blend.
Yes you can freeze fresh Spirulina, but it should not be thawed out before using. This is because freezing fresh Spirulina ruptures the cell walls which allows some of the nutrition to leach out. If you do freeze it, it’s best to do so in a single serving and add a frozen portion to smoothies or food in its frozen state.
Spirulina is a food, not a medicine and so eating too much will only make you full and you are the judge of how much you eat. That said, it’s recommended to someone new to Spirulina to experiment by consuming 15-50 grams of Spirulina per portion. After checking energy levels and any reactions you may adjust the amount of Spirulina to consume as much or as little as your body tells you it needs.
The strong pigments in the Spirulina mean that the Spirulina and basically anything it mixes with will be green. The pigments that cause this green colour host most of the powerful nutritional properties so it’s good for you!
Allergic reactions are extremely rare, but if you are concerned that you might be having an adverse reaction, stop taking it immediately and consult your doctor.
The blue colour liquid or residue comes from the blue phycocyanin pigment present in Spirulina. This pigment is a powerful antioxidant and it is completely normal for some of it to leach out of the fresh Spirulina paste, especially if it’s frozen.
Because Spirulina is a type of algae, it consumes carbon dioxide and produces oxygen which helps our atmosphere. It also uses significantly less land and water to grow than other conventional forms of protein!